After an admin has created your account you will receive an e-mail invitation to complete the sign-up process, which must be completed within 7 days of receiving the e-mail. As part of which you will need to set a password and may have the option of configuring multi-factor authentication (MFA).

If you appear to have not received an e-mail, please check your spam folder.


DesignSpark Cloud uses Okta for identity management, hence e-mails will be sent from and you will sometimes see this name in web pages.


If you need to change your password, please visit, log in and select the menu by your name top-right, followed by Settings.

Should you forget your password, visit and select the Forgot password? link.


If an incorrect password is entered too many times, your account will become locked and it will be neccessary to raise a support ticket to have this unlocked.